DEKALB COUNTY, Ga. (CBS Atlanta) — A 911 operator in DeKalb County received an emergency call about her father in her first shift working alone.

Four hours into her first shift, Crystal Morrow ended up taking a 911 call from her aunt after Morrow’s father went into diabetic shock, WAGA-TV reports.

“It’s crazy that I got it on the very first day,” Morrow told WAGA.

Morrow’s aunt did not realize she was speaking to her niece on the other line.

“I heard her voice and I saw her name pop up on the screen,” Morrow told WAGA. “I was like … this is my aunt.”

Morrow initially froze when first getting the call, but was able to assist her aunt and get an ambulance out to her father.

“I did freeze,” Morrow explained to WAGA. “My hands froze over the keyboard, but I knew I had to go ahead and get it in.”

Morrow’s colleagues say she handled the situation very well.

“She took the entire call and then she got up after the call and stepped outside,” co-worker Danielle Harvey told WAGA. “I went to check on her and told her to go see about her family.”

Morrow credited Harvey with helping her keep calm during the call.

Morrow’s father is expected to be fine.


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