Atlanta (WAOK/AJC) – Aaron’s Inc, the Atlanta-based rent-to-own company, has reached a settlement with the Federal Trade Commission over charges that the business enabled its franchisees to install software onto their computers that allowed them to spy on its customers.
The FTC discovered Aaron’s spying tactics and filed a complaint against the company earlier this year. The FTC’s report claims that Aaron’s installed spyware onto rent-to-own computers and then sold them to unsuspecting customers. Aaron’s software tracked customer locations, took photos with computer webcams, and activated key-stroke logs that were able to capture login credentials of customers’ accounts ranging from email, social media, and banking.
Under terms of the settlement and agreement, Aaron’s is prohibited from using technology to monitor and spy on customers. The company must also get customer consent before it uses location-tracking software on its rentals.
Written by Sherman H. Smith Jr (WAOK/Intern)